Refund and Returns Policy

At Edition Neuman, we want you to be completely satisfied with your purchase of digital sheet music. We offer a 30-day return policy for all digital sheet music products, which means you can return your purchase for a full refund within 30 days of the purchase date. Our return policy is as follows:

Eligibility for Returns

As digital sheet music is delivered in the form of files, the product cannot be physically returned, and there is no way to confirm whether the digital file has been deleted. Therefore, to be eligible for a return, you must provide proof of purchase, such as an order confirmation email or receipt, which will help us to verify the purchase and process the return.In addition, we ask that you keep the digital sheet music product in the same condition as when it was purchased, and not make any alterations or modifications to the file.

Initiation of Return
To initiate a return, please contact our customer support team within 30 days of the purchase date. You may contact us via email or phone, and we will provide instructions on how to return the digital sheet music product.


Refund
Upon receipt of the returned digital sheet music product, we will issue a refund for the full purchase price of the product, including any applicable taxes and fees. The refund will be issued in the same payment method that was used for the original purchase.


Timeline for Refunds
We will process your refund within 5 business days of receiving the returned digital sheet music product. The refund may take up to 10 business days to reflect in your account, depending on your payment provider.


No Questions Asked
We offer a no-questions-asked return policy, which means you do not need to provide any explanation for the return. We may ask for feedback to improve our services, but it is entirely voluntary.


Contact Us
If you have any questions or concerns about our return policy, please do not hesitate to contact us at edition.neuman@gmail.com 

Our customer support team is available to assist you with any inquiries you may have.
Thank you for choosing Edition Neuman for your digital sheet music needs. 

We strive to provide exceptional customer service and high-quality products, and we look forward to serving you in the future.